Escape the Ordinary at Lake Nantahala!
 
 

Lakes End Marina Cancellation Policies

Standard Cancellation Policy:

  • Full-day or Hourly rentals must be canceled at least 3-days (72 hours) prior to the scheduled start time for a full refund of the rental deposit.

    • Cancellations made inside of the 3-day cutoff will result in the forfeit of the rental deposit, unless optional cancellation insurance was purchased (see below).

  • Multiday rentals must be canceled or modified up to 7-days prior to the scheduled rental start time for a full refund of the rental deposit.

    • Cancellations made inside the 7-day cutoff will result in forfeit of rental deposit, unless optional cancellation insurance was purchased (see below).

  • Cancellations made ahead of the known cutoff period will receive their refunded deposit or may apply to an alternative day and time (based on availability).

  • A "no-show" will result in the loss of the rental deposit plus the remaining balance of the rental.

  • The Credit Card used to make the reservation will be charged any applicable cancellation fee or no-show fee (as described above).

  • Lakes End Marina reserves the right, solely at our discretion, to reschedule or cancel your reservation in the event of inclement weather. Please see our “Weather Policies” for details.

  • Lakes End Marina reserves the right, solely at our discretion, and based on availability to attempt to reschedule your reservation at no additional fee before canceling.

  • No refunds or discounts will be issued for early returns of any rentals.

 

Rental Cancellation Protection

  • Non-refundable cancellation protection can be purchased at the time the reservation is made.

  • Full-day or hourly rentals with cancellation protection can be cancelled or rescheduled up to  24-hours prior to the scheduled rental start time for a full refund of the rental deposit, minus the cost of the cancellation protection.

    • Cancellations made inside the 24-hour window, prior to the reservation, will result in the forfeit of the rental deposit.

  • Multiday rentals with cancellation protection can be cancelled or rescheduled up to 3-days (72 hours) prior to the scheduled rental start time for a full refund of rental deposit, minus the cost of the cancellation protection.

    • Cancellations made inside the 3-day (72-hour) window, prior to the reservation, will result in the forfeit of the rental deposit.

Rescheduling Policy

  • While every effort will be made to reschedule your rental for an appropriate alternative date and/or time, we cannot guarantee the same rental availability.

  • Rescheduling rentals does not guarantee the same rental rates. Rescheduling a rental can result in a change to the rate based on seasonal demand or holidays.